How well do you know your customers?
The world is mired in an abyss of artificial data that we take for information; we are buried under a heap of information that is confused with knowledge.
A unique knowledge about your clients is critical for strategy creation, successful execution and a multitude of tactical and operational decisions. Understand what’s important to your clients and guide their behaviour as they seek points of growth or develop new products/services.
It’s not enough to rely solely on employees’ ideas about customer behaviour. Employees who work directly with clients certainly have valuable insights into client behaviour. However, decision making requires systematic, structured, verified and thoroughly analysed information. This is the only way to be sure that decisions are made with sufficient accuracy.
The presence of a CRM system in a company does not mean that the mass of data about customers miraculously turns into knowledge about them. Even into information.
I can help in this situation in two ways:
- Prepare information ad-hoc to make serious decisions.
- Build a process of regular information support for typical decisions of any level, from daily to strategic.
In any of these cases, your knowledge of the business will take a whole new level of detail and understanding. Decisions made based on quality information will be the basis for long-term growth.
Need a hand of an experienced professional? Our collaboration can take various forms. Just send me a message so we can start working on your tasks today!
My work has already helped
to improve management in companies in 11 countries, operating in 137 cities
All Typical Consulting Services
Consulting & Advising Services
The listed here typical consulting & advising services are primarily focused on startups and new products / services development. Detailed information about these typical services can be found on the Consulting & Advising page.
If you are interested in other services, look at my consulting services for medium-sized businesses or for large companies, holdings and groups, by clicking on the button above, “Business Consulting” or “Management Consulting” respectfully
A general overview of all typical services on the page Consulting Services
All Consulting & Advising Services
If you are making an effort in a new market or territory, my consulting and advising services will help you make the right decisions as well as save time and effort in achieving the desired results.
Business Model: Design and Implementation
Business Plan Development
New Product or Service Development
Market Research and Analysis
New Business Line and Entering a New Market
Help with Raising Funds
Financial Model of an Enterprise or a Project
Business Consulting Services
The listed here typical business consulting services are primarily focused on medium-sized businesses. Detailed information about these typical services can be found on the Business Consulting page.
If you are interested in other services, look at my consulting services for large companies, groups, and holdings or for startups and new products / services development, by clicking on the button above, “Management Consulting” or “Consulting & Advising” respectfully
A general overview of all typical services on the page Consulting Services
All Business Consulting Services
If you’re running a business and facing a complicated management situation or struggling to formulate and set non-trivial tasks accurately, my business consulting services can help you.
Successful Strategy
Strategic issues are most often associated with strategy development. This is an overly narrow interpretation. Strategic issues are a multifaceted solution to win a competition.
Strategy Development
Developing a Growth Strategy
Setting Up Strategic Management
Business Structures and Structural Changes
Market Analysis and Competition Research
Assessment of a Strategy
Process Optimization & Organizational Structure
Operations are usually understood as manufacturing, forgetting to include marketing, sales, new product/service development, customer service, etc.
Customers Insight
Cost Optimization
Virtuoso Performance Management
Budgeting and Company Expenses Controlling
Optimal Organizational Structure
Managing Changes
Help and Assistance with Implementing an IT System
Efficient Finance & Investments Management
A proper distribution of financial flows and prudent investment decisions significantly increase the return on your capital.
Optimization of a Company’s Financial Structure
Efficient Finance and Investment Management
Preparing to Sell a Business or a Part of It
Buying and Integrating a New Business or a Company
Management Consulting Services
The listed here typical management consulting services are primarily focused on large companies, holdings, and groups. Detailed information about these typical services can be found on the Management Consulting page.
If you are interested in other services, look at my consulting services for startups and new products / services development or for medium-sized businesses, by clicking on the button above, “Consulting & Advising” or “Business Consulting” respectfully
A general overview of all typical services is available on the page Consulting Services
All Management Consulting Services
You run a large enterprise, perhaps one of the industry leaders. You know that in order to maintain your market position and grow further, you need to constantly change the business management. The responsibility for such decisions is high. Mistakes are not acceptable.
Creating Strategic Success
Working on strategic issues – improve the accuracy and quality of serious decisions, which involve significant and costly consequences, based on strategic choices you make.
Customer Insight Center
Vision and Mission
Business Strategy Development
Corporate Strategy and Portfolio
Growth Strategy
Strategic Planning
Strategic Assessment
Strategy Execution
Working on Operational Efficiency
The objectives of operations improvement are, as a rule, to reduce costs and achieve competitive prime cost while maintaining the quality required by the market.
Cost Reduction
Business Process Re-Engineering and Optimization
Business Processes Regulation
Business Process Design
Key Performance Indicators
Integration of a Business After Merger / Acquisition
Lean 6 Sigma
Optimal Organizational Structure
Efficient organization of functions to ensure conditions for value creation and continuity of qualitative operational performance.
Corporate Center: Re-Defining & Tuning
Reorganization of a Group of Companies
Organizational Structure
Transformation and Change Management
Efficient Financial and Investment Management
Modern and accurate capital, financial and investment management to increase business value.
Setting Up and Tuning an Investment Process
Preparing to Sell Your Company
Commercial Due Diligence
The Clients Are Saying:
Vitaly’s opinion sometimes dissonates with our well-established ideas, but he knows how to be very convincing
Besides the impeccable content of the study, I would like to note a vivid and convincing presentation of the results. Impressive!
Excellent response to suggestions and comments in the course of the project and an in-depth knowledge of the “Strategy Development” theme. Much was beyond my expectations.
In the project “Strategic Management Design and Implementation” it is especially worth mentioning Vitaly’s commitment, despite the external circumstance. All promises were fulfilled timely and in full. Even a bit more!
We are grateful for the high-quality and honest work and looking forward to new cooperation!
In the “Strategy development” project, the result exceeded expectations in terms of depth and quality. Professionally done work!
The results delivered actually exceeded the required scope: we received a greater degree of detail on the criteria and a more complete list in the questionnaires. The result exceeded our expectations.
I can’t help but praise Vitaly’s determination. The project has always returned on its way to the planned results, despite all the objective difficulties.
Working with Vitaly is comfortable and productive
The consistency and persuasiveness of Vitaly’s actions helped us to carry out a difficult and complex business reorganization without complications. We learn first hand how much a solid experience in a transformation means.
Your musical tastes are so-so, but your vision is impressive, complex and has a long horizon.
Strategic changes are always a challenge. With Vitaly’s participation, we felt confident in their implementation.
Apparently, Vitaly’s experience in the Norton-Kaplan’s company was not in vain. The developed Balanced Scorecard facilitated greatly our long-term management and mobilized leadership.
Thanks to Vitaly, we began to manage the company strategically
We have made organizational changes faster and more efficiently than expected from the start. Everything was very professional.
In developing and implementing the Balanced Scorecard, all the work was done in good faith. Our expectations were either met or exceeded.
Our project was not typical, as it focused on criteria for evaluating the strategic process in a broad context. We are quite satisfied with the result. We received all the information we needed.
Vitaly’s excellent quality is his ability to become quickly integrated into the team and look at the company from the inside, which allows him to achieve maximum results in the task at hand.
Vitaly really knows how to solve complex business problems!
The consistency and persuasiveness of Vitaly’s actions helped us to carry out a difficult and complex business reorganization without complications. We learn first hand how much a solid experience in a transformation means.