The telecom holding with the largest existing assets in the indusrty gathered was being prepared for exit. In order to increase the business value the operations should be improved.
What did the client want:
To descrease operational losses by systematically managing the operational risks in the business units all over the country.
In order to identify the risks all typical business processes in the business units were modelled. Based on this modells the risks were identified and assessed. On this basis the control proceedures were deveoped in order to manage both risks and the hazard effects. Besides development and implementation of the proceedures the trainings for the management in the business units were conducted as well
The impact of the implemented risk management system on the decreasing operational costs only in the first year was about 12%.